Shipping policy
Shipping Policy for Zoo Ornaments Store
1. Order Processing
Orders are typically processed and shipped within three business days of payment unless otherwise specified.
We do not process or ship orders on weekends or holidays. Orders placed on these days will be processed the next business day.
2. Shipping Methods and Rates
We offer Free Shipping over $35.
Shipping rates are calculated based on your order's weight and location.
The shipping cost will be displayed during the checkout process before you submit your order.
3. Delivery Time
Delivery times vary depending on your location and the shipping method selected.
Estimated delivery times are as follows:
Express Shipping: 1 to 2 business days
Standard Shipping: 3 to 4 business days
4. International Shipping
We currently ship worldwide.
Additional shipping charges and customs duties may apply for international orders. The recipient is responsible for these charges.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
7. Shipping Delays
We are not liable for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier delays.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, be sure to contact us immediately at hello@zooornaments.com. We will work with the carrier to resolve the issue promptly.
9. Contact Us
If you have any questions about our Shipping Policy, don't hesitate to contact us at hello@zooornaments.com.